We understand that payments can fail for a number of reasons. If there’s ever an issue with completing a payment, we’ll immediately let you know via text and email.
What to expect
Our priority is to ensure you are up to date and we can support you immediately should you ever need to make a claim. We hope that you’re able to resolve payment issues quickly, but here’s a quick rundown of what you can expect if not.
Our system is designed to attempt payment daily to keep your policy active. You will receive an initial email to notify you of the missed payment and regular SMS reminders if the payment remains outstanding.
|After 9 days||One of our Member Service team members will try to contact you using any phone number we have on your policy, so that we can assist you.|
|After 14 days||We’ll email you a reminder that you may no longer be covered if you have a claim while the payment is outstanding.|
|After 25 days||We’ll email you again to notify you that your policy will be cancelled on Day 45.|
|After 45 days||If we have still not received your payment, your policy will be cancelled.|
Update your payment method
If you've run into a payment issue, policyholders can update their payment method from the payments tab in your profile page. Log in to your Member Profile at huddle.com.au/login.
If you have any questions about a failed payment, please get in touch with us — we’re here to help! You can email firstname.lastname@example.org or call 1300 777 200.