We understand that payments can fail for a number of reasons. If there’s ever an issue with completing a payment, we’ll immediately email the policy holder.
What to expect
We hope that you’re able to resolve payment issues quickly, but here’s a quick rundown of what you can expect if not:
|After 7 days||If a full week passes and we’re still unable to process a payment, we’ll contact you using any phone number that you have shared with us.|
|After 21 days||We’ll send you a final reminder that your policy will be cancelled if we do not receive your payment within a further 7 days.|
|After 28 days||If we have still not received your payment, your policy will be cancelled.|
Update your payment method
If you've run into a payment issue, policy holders can update their payment method from the payments tab in your profile page. For more information, learn how to change your payment method.
If you have any questions about a failed payment, please get in touch with us — we’re here to help! You can email email@example.com or call 1300 777 200.