We've made paying for your policy easy and flexible. If you ever experience any issues paying for your insurance, please contact us via email firstname.lastname@example.org or call 1300 777 200.
Paying for your policy
To ensure that you are covered from the moment you need it, we will always take payment at the time of purchase. If you have selected a monthly policy, this means that we will deduct the first month’s premium at the time of purchase. All following monthly premiums will be deducted in line with the policy start date. For example, if you purchase a policy on the 1st of the month and set the start date as the 10th, the first payment will be made immediately, your second payment will be made on the 10th of next month, and the 10th of each month thereafter.
You can choose to pay monthly or annually for your insurance. You can choose to save some money if you pay annually, or you can select the convenience of smaller monthly payments. Whatever works for you.
If there’s ever an issue with completing a payment, we’ll immediately notify you by SMS and email. We will send regular SMS reminders so you are aware of your policy’s status. If the payment remains outstanding one of our Member Service team members will be in contact to assist.
Changing your payment method
Whether your credit card is expired, cancelled, or simply needs to be swapped out for a new one, you can easily update it online. Simply log into your Huddle.com.au online account, and select "My Account" on the top right-hand side. Go to "My policies" and select the policy you wish to update.
Tip: We require all payments to be made by credit or debit card. Unfortunately, we are unable to accept direct debits, direct bank deposits or cheques.
Refunds and cancellations
If you decide to cancel your policy at any time, we will process your refund in accordance with the relevant policy PDS.