Our goal is to get you back on the road as quickly as possible. If you need help at any stage of the claims process, please give us a call on 1300 777 200.
Here's what you can expect once you've lodged a claim.
- Organise - We'll locate your nearest repair centre and organise any support required such as a tow or hire car (if you selected the hire car option when you purchased your policy).
- Assessment - if your car is drivable, you'll need to take your vehicle to one of our repair centres where they will asses the damage and confirm repair times. If your car is not drivable, it will be towed directly to the repair centre.
- Repairs approved - once the repair assessment is done, we'll complete any final checks, confirm our approval and any excess that may be payable.
- Repair carried out - the repair centre will contact you to arrange your repairs and ask you to make any excess payment when you pick up you vehicle.
Payment of claims expenses
With both Comprehensive and Third Party Fire and Theft, we cover the reasonable cost of towing and storage of the car after an insured event. We also pay for emergency accommodation, transport or repairs to the car within set limits. Where possible, providers will invoice us directly and once your claim has been approved, we will pay them directly.