Introducing Community Council
Community-powered insurance means that members decide what is (and isn't) fair. This is made possible by the members' Community Council.
There will always be disputed claims. But how might we shift some of the decision-making
power to our customers? Currently in its pilot phase, the Huddle Customer Council is an open and transparent dispute resolution process. If a customer wishes to lodge a dispute with Huddle, they are invited to have a determination made by the Huddle Customer Council, who review the anonymous claim details, and vote on a decision. The decision is binding on Huddle, but does not reduce the customer’s right to access standard internal or external dispute resolution.
How the Community Council works
How can I join the Community Council?
We’d love to welcome you to the Community Council. Members who have had an active policy for three months or more may request to join by emailing email@example.com.
What if I disagree with the Community Council's decision?
Having an issue reviewed by the Community Council will not impact upon your rights in any way. If you are still unhappy with the outcome, you can request to have the issue reviewed by the Australian Financial Complaints Authority, details of which can be found in the PDS of the relevant insurance policy.
Will the Community Council have access to my personal details?
Absolutely not. No personal information will be shared with the Community Council. Instead, the Claims Team will create an anonymous summary of the issue for council members to review and vote on.
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